On the Phone

 

The following are guidelines that can be implemented for optimal sound quality on your teleconference:

 

• Make sure you are in a private and quiet room with as few distractions as possible.

• Activate the “Do Not Disturb” feature OR deactivate the “Call Waiting” feature on your telephone. Deactivating “Call Waiting” is usually a touchtone keypad function. Most phone carriers use *70 to turn off this feature. After pressing *70, dial the number (i.e. *70-1-877-***-****). If this does not turn off this feature, please contact your local telephone service provider for instructions.

• Do not use a cell phone, cordless phone, or speakerphone. These devices may lose connection for a variety of reasons – insufficient charge, poor cell strength, cross talk, etc. Volume is poor and they can cause feedback and other issues in the conference call.

• It is recommended that you use a landline phone and turn up the volume. The Conference Operator will adjust volume into the call when necessary. You may also consider using a headset on your landline phone that has been tested or sound checked. Do not use a cordless or Bluetooth headset.

• For persistent sound quality issues, it is often better to disconnect and dial-in again or allow our operator to dial-out to you. Your phone carrier will almost certainly automatically route you through a different line and by reestablishing connection, the sound quality will be improved.